3-star hotel serves 5-star hospitality

Alwin Lawrence

KUCHING:  Dormani Group of Hotels recently held a Seamless Service Training for 31 employees and six students undergoing industry training from SATT College.

The employees who are from Dormani Hotel and Grand Dormani Rajah Court Hotel, together with the students were brought through lectures and activities from Oct 1 to 2 at Dormani Hotel here.

Dormani Hotel Group in a statement said the talks and training aimed to provide staff with knowledge to continue delivering excellent service and maximising guests satisfaction.

“Through such training it is important to eliminate any issues that might exist between the various units in a hotel in providing service to guests, in addition to all staff speaking the same language and continuing to provide the right information.

“For instance, if a guest asks the housekeeping unit about breakfast, they will provide the same and accurate information as any staff from other departments and not just from the food and beverage department,” the statement explained.

The seminar lectures were delivered by group CEO Ibrahim Nordin, Admin and Finance corporate director Ibrahim Sabang, the resident managers of Grand Dormani Rajah Court Hotel and Dormani Hotel Awang Kedri Awang Bujang and Zanil Abdin Kawi as well as the various department heads from the hotels.

Through the lectures and activities, the participants learned about the purpose of striving for seamless service to maximise guest satisfaction.

Ibrahim stressed that even though the hotels are rated as 3-star, it is important to strive for 5-star level of services in order to compete in today’s market.

Apart from the lectures, there was also induction training by the various department heads to explain the workflow, purpose and career progression in their respective departments.

Staff members of Hotel Dormani and Grand Dormani Rajah Court Hotel with the officials after completing the Service Excellence Training Course.

Employees and students were encouraged to enquire from the Human Resource and their respective department heads about their career advancements and the possibility of changing departments in the future.

In the meantime, Grand Dormani Rajah Court Hotel is holding a BBQ Marathon Buffeton Oct 5 and then Oct 27. The buffet is from 12pm to 5pm. The prices are RM38 for adult and RM28 for children.

There will also be a karaoke open session for the guests as well as a colouring contest for children aged six to 12.

For reservations, diners can call 082-484799 or email them at sales@dormanigrouphotels.com.

Those interested can also visit the hotel’s social media accounts: Grand Dormani Rajah Court Hotel’s Facebook page is fb.com/granddormani or Instagram (@gd_rajahcourt).

For Dormani Hotel, the Facebook page is fb.com/dormanihotel.

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