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500 people visit Serian Sarawak Administrative Centre daily

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Jaul officiating at the Serian Sarawak Service Centre here yesterday. Photo: Ghazali Bujang.

BY NURA VALENTIANA LORNA & ANNABELL NAJA TOMMY

SERIAN: The establishment of the service centre at the Sarawak Administrative Centre here has proved to be a hit considering as many as 500 people used the facility daily.

Operating since Sept 13 last year, the service centre — with 38 government agencies available — has served more than 28,000 people, with more than 41,000 transactions made, as of March 31.

State Secretary Datuk Amar Jaul Samion said the service centre was a superb initiative by the government as it offered numerous services, including counters, kiosks, portals and mobile apps.

“Its development demonstrates the government’s effort to provide people convenience when dealing with government agencies.

“Operating every Monday to Saturday from 8 am until 5 pm, it has a customer-friendly concept and services are also available on Saturdays and public holidays.

“This is in line with the main objective of Sarawak Service Centre, which is to provide one-stop, integrated and customer-friendly services with the concept of ‘One Government at Your Service’,” said Jaul when officiating at the launch of the Service Sarawak Centre Serian here yesterday.

Service Sarawak Centre Serian provides the same services as the other four centres statewide — Kuching, Sibu, Miri and Sri Aman.

“People can check and pay their bills, including water and electricity bill, assessment rate and quit rent at the same counter compared to previously where they had to do this at different premises.

“The services are not limited to bill payments as there are 51 types of services available, including caveat cancellation application, application for assessment rate rebate, application of new electricity meters and more.

“Even when the centre is closed, people can still use kiosks available here to make payments. They can also check their water bills, electricity bills as well as assessment rates using MyKad at the kiosks.”

Jaul added that the Service Sarawak Centre also had a digital channel. “I would like to call on all Sarawakians, especially those with Internet access, to use this Service Sarawak digital channel.”

When asked about future improvements, such as facilities for senior citizens and the disabled, he stated that the government would work on this in the future.

“We have only been operating for six months. We want to get feedback from the public on the quality of service and whether or not it meets the needs of our customers.

“If there are flaws, we will have to resolve them. The most important is that the service is convenient, comfortable and fast.”

Also present were Serian Resident Tuah Suni, Sarawak Services Modernisation Unit director Michael Ronnie Langgong and Administration Unit director Nicholas Sia.

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