Author: YS Chan

Bus services of the future

Lots of people want to ride with you in the limo, but what you want is someone who will take the bus with you when the limo breaks down. –             Oprah Winfrey, American media executive, actress, talk show host, television producer and philanthropist In Malaysia, the main types of bus

Understand tourism data to develop industry

Tourism is a very big economic benefit to the Sherpa people, and also, they have very strong ties to their own social attitudes and their own religion, so fortunately, they’re not too influenced by many of our Western attitudes. Edmund Hillary, New Zealand mountaineer, explorer, and first to reach the

Change or be left trailing

The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking.  Albert Einstein, German-born theoretical physicist Throughout the millennia, civilisations have risen and fallen. In recent history, the rise of Nazi Germany and Japanese Empire prompted them to invade other

Say hello to John Wayne and Dr Stalin

I wish my name was Brian because maybe sometimes people would misspell my name and call me Brain. That’s like a free compliment and you don’t even gotta be smart to notice it. Mitch Hedberg, American stand-up comedian known for his surreal humor and deadpan delivery Sarawakians have a novel

Interpret tourism terms meaningfully

It’s a time when the exchange rate is very favourable for foreigners to come here and shop. And Malaysia is definitely worth the money. Datuk Mohamaddin Ketapi, Tourism, Arts and Culture Minister  Many people understand what tourism, hospitality, visitor, tourist or excursionist means but when these words are used as

The past, present and future of taxis

Driving a cab is not really a nurturing type of relationship. You take people and they tip you, they may not tip you, you don’t know their names, they don’t care about you, you don’t care about them. – Pam Grier, American actress My stints as a taxi driver in the

Why many tourists revisit Malaysia

The basis of tourism is perception of otherness, of something being different from the usual. LUCY M. LONG, AMERICAN LECTURER For the first nine months of this year, 20,109,203 foreigners entered the country and stayed more than seven nights on average. The number included 7,868,755 Singaporeans and 929,789 Bruneians, which

Mother of all ironies?

Irony is the gaiety of reflection and the joy of wisdom. –        Anatole France, French poet, journalist and novelist Having born after the Japanese Occupation but before the Malayan independence and later Malaysia’s formation, I consider myself blessed. Firstly, I did not suffer the atrocities of the Japanese forces as

Go beyond superficial knowledge

Superficial knowledge is potentially more dangerous than ignorance. It gives a false sense of security encouraging an ignorant man to persevere in his efforts that can result in huge damage. Eraldo Banovac, energy expert and a university professor Rote-learning helps primary schoolchildren in memorisation skills and excel in examinations, while

Milestones on e-hailing services

When more taxi drivers take up e-hailing, it will be good for both the industry and the consumers. Anthony Loke, Transport Minister Eight years ago, I conducted several briefings for a multinational group from the Harvard Business School MBA class of 2011 regarding the local taxi industry. The group was