Julaihi (left) at the event.

KUCHING: Government agencies are urged to be sensitive to public complaints on projects that are being delayed.

Infrastructure and Ports Development Assistant Minister Datuk Julaihi Narawi said if the complaints are unattended, it would reflect badly on the state government and the local elected representative.

“The expectations of the people are high. Back then, they would be content with whatever is given to them, but that has changed, especially during this social media age.

“This poses a challenge to us all, especially the implementing agency and contractors. It is high time that we need to be sensitive to the needs and complaints of the public,” he said.

He said this when officiating at the closing ceremony of a workshop on the implementation of state government projects at a leading hotel here today.

Julaihi also urged that the occurrence of delays on state government projects be reduced in the near future.

“It is hoped that the matter which was raised up will be taken seriously and we will try to minimise the delay of projects in the future, be it small, medium or large,” he said.

The Sebuyau assemblyman said while challenges loom at every stage of a project, emphasis must be given during the pre-contract stage.

“When selecting contractors, we also need to ensure that we are choosing the right ones — one that is financially strong.

“This is because, among the common problems is that when a contract is awarded, there would be a delay as the appointed contactor had to wait for financing to be approved by finance institutions,” he said.