KUCHING: Civil servants have been reminded to not be easily satisfied, comfortable or complacent with existing achievements.
Sarawak Federal Secretary Datuk Amir Omar pointed out that innovation and creativity play significant roles in solving problems particularly with obsolete procedure or rules that hinders the service delivery system.
“As civil servants, we have been entrusted to perform our duties to the best of our ability for the people’s welfare and the country’s interests.
“Therefore, we must always be thoughtful in assessing the shortcomings or weakness in ourselves and the organisation. From this, there is a need to come up with improvements and enhancements of service quality to ensure that excellent government services are delivered,” he said.
He was speaking at the Sarawak Civil Service Innovation Convention Awards (SCSICA) 2021 ceremony held in conjunction with the official closing of the Sarawak Civil Service Innovation Month 2021 at the State Legislative Assembly Complex here on Thursday (Oct 14).
Amir noted that innovation not only served as a creative step in solving problems, but the emergence of creative and innovative ideas that could boost the country’s achievements to continue being competitive and relevant in the current globalisation.
He said innovation programmes aim to instil and strengthen the creativity and innovative culture among both federal and state civil servants.
“In the civil service, innovation can be interpreted as a method or effort to produce a better product or service for the community. This can be done either through modification or improvement of service quality.
“It cannot be denied that a rigid, outdated, and unfriendly public service system will make it difficult for the people to enjoy good services from the various government agencies,” he added.