Digitalisation for more effective service delivery


KUCHING: The Welfare, Community Wellbeing, Women, Family and Childhood Development Ministry has to digitalise its processes to ensure a more effective service delivery for the people.

Its minister Datuk Seri Fatimah Abdullah said this was in line with the emphasis of the state government led by Chief Minister Datuk Patinggi Abang Johari Tun Openg on transitioning Sarawak into digital economy and services.

“The Sarawak government through our ministry has come up with many initiatives for the wellbeing of the people.

“These include aid for pregnant mothers (BIB), Endowment Fund Sarawak (EFS), special annual grants, Kenyalang Gold Card (KGC), death compassionate aid (BIK) and assistances to kidney patients.

“To ensure effective delivery of the services, we have to go digital,” she said when officiating at a webinar entitled “Transforming Public Service Delivery in Welfare, Community Wellbeing, Women, Family and Childhood Development” today.

Fatimah added that under iSarawakCare, her ministry had worked with the Sarawak Multimedia Authority (SMA) and Socoe for two years to digitalise its major services and future initiatives through one single platform.

She said mobile applications for KGC and BIB to be rolled out this year would introduce features such as online application, status check and more.

“The rollout will be done in phases to enable a dynamic and future proof system,” she said.

Fatimah said presently, the public preferred online communication which would make digitalisation of the ministry’s major services through iSarawakCare the right move.

“Initiatives rolled out by the Sarawak government through the ministry will not benefit    the target group if the people are not aware of them,” she said.

The minister said the completion of iSarawakCare would help the ministry to create a stronger foundation for a dynamic workforce.

“This is along with emphasising on e-channels and the power of digitalisation, creating greater flexibility and accessibility for public services and providing better services for customer satisfaction,” she said.