BINTULU: Don’t share any confidential information such as passwords, OTPs and identity card numbers to anyone through any phone calls or messages that may be received, especially from the WhatsApp application.
District police chief Supt Zulkipli Suhaili said members of the public who received such calls should not follow the callers’ instructions or disclose personal information to them or call the phone numbers provided.
“On the other hand, the public should also contact the banks’ customer service departments via the phone numbers listed on their website to verify the matter.
“This is to ensure that the calls received are genuine,” he added.
He gave the advice after a shopping mall clerk claimed she lost RM11,538 after she revealed her online banking one-time password (OTP) to an alleged BigPay employee.
Zulkipli Suhaili said the incident happened last Tuesday (Feb 9) when the 29-year-old woman received a call from a person who offered a new BigPay card exchange service to the clerk.
“Intrigued by the offer, she revealed her personal details and OTP codes for each bank account she had.
“After doing so, she became suspicious and immediately checked the balance of her bank accounts.
“She found that a total of RM11,538 from her accounts had been transferred to an unknown account,” he added.
Realising that she was cheated, the clerk immediately went to her bank to block her account and prevent it from being accessed by an irresponsible individual.
She also lodged a police report. The case is being investigated under Section 402 of the Penal Code for cheating.