KUCHING: The launch of the e-Utilities System will enhance the delivery system as well as services of the Utilities Ministry and its agencies, said Utilities Minister Datuk Seri Dr Stephen Rundi Utom.
He said the system was the dream of the Sarawak government, especially when the state was now shifting towards digitalisation.
“We are informed that some of our delivery system and services have not reached a satisfactory level, especially involving meter readings (due to staff shortages).
“With this system, all business can now be done digitally including the reading of customer utility meters,” he said after launching the ministry’s Organisational Anti-Corruption Plan 2021-2025 and e-Utilities System at the LCDA Tower here, on Thursday.
Further elaborating, he said his ministry would also develop a control centre to monitor the actual situation on the ground, especially involving water and electricity supply disruptions.
In this regard, Dr Rundi urged all his staff to cooperate and act immediately on any grievances reported on the ground.
“Utilities are important, and we work not only to receive salaries every month but to carry out the responsibilities entrusted to us as best as we can,” he said, adding that this new system will be able to help his ministry in solving all utilities problems faced by the people by 2025.