‘Get your excessive bills adjusted’

Alice (left) presents contributions to Hornbill House person-in-charge, pastor Frederik Besar.

MIRI: Customers experiencing unusual hikes in their water bills during the movement control order (MCO) period are advised to take a snapshot of their water meter and send it to any water utilities authority in their area in order to get the charges adjusted.  

Sarawak Utilities Ministry permanent secretary Datuk Ir Alice Jawan gave the advice during a brief visit to Hornbill House in Pujut 5 here on Sunday, to present contributions to the recovery centre for drug addicts and alcoholics.  

During her visit, Alice who is also Sarakup Indu Dayak Sarawak (SIDS) chairperson, was accompanied by SIDS members and staff of Laku Management Sdn Bhd.    

The contribution was part of Laku Management Sdn Bhd’s corporate social responsibility (CSR).  

“Take a snapshot of your meter reading and water bills issued by utilities agencies such as Laku, Sarawak Rural Water Supply Department (JBALB), Kuching Water Board (KWB) and Sibu Water Board (SWB).”

She explained that these agencies had stopped physical inspection of water meters following the Covid-19 outbreak, and only resumed last month (June).  

“…and because of the ‘temporary break’ we have two months lapsed bills, but we will be very cautious in issuing our bills to ensure it is the actual reading…any discrepancy can get back to our agencies so that we can make necessary adjustment,” Alice said.    

She said that for any ‘abnormal’ water bills, customers could always bring it to any water utilities agency in their respective areas so that the authorities could readjust them accordingly.  

She added that consumers should have received three water bills, of which two are estimate bills and the third bill is the actual bill.  

She assured that staff of these utility agencies were always committed in providing high-quality customer service and safe water to the community.  

“During the MCO period, our staff have been working hard to ensure that the production run smoothly and uninterrupted,” she said.