Government needs info, documents to help

Yap (third left) and Kapitan Lee Tho Fung visiting Lorong 6C2, Jalan Stakan to monitor maintenance and upgrading works of a section of the road by a Padawan Municipal Council (MPP) contractor.

KUCHING: While the Sarawak United People’s Party (SUPP) Public Complaints Bureau (PCB) is always ready to assist the public, it cannot do so in situations where complainants failed to comply with requirements laid down by the government departments or authorities concerned.

Wilfred Yap

Its chief Wilfred Yap said that in order to prevent processing and approval delays of their applications by the various government departments, they should first provide all the relevant information and documents.

Through interactions and interviews with the public who approach them for assistance, SUPP PCB had discovered that the majority of these individuals did not understand the procedures or requirements of the various government departments.

“Their failure to furnish all the relevant documents required by the government department or authorities resulted in the problems they face,” he said in statement today.

He said there were also individuals seeking assistance from SUPP PCB after they had been made bankrupts by their creditors.

He explained that a person can only be made a bankrupt through bankruptcy proceedings initiated by their creditors after obtaining a final judgment from a court.

“In such cases, SUPP PCB’s advice is always for the frustrated individual to refer back to the lawyer they first engaged to seek a proper explanation.

“For the record, SUPP PCB cannot bend any law and it has no power to set aside a court judgment or a bankruptcy order no matter how unhappy or frustrated the individual is,” said Yap, who is also SUPP Kota Sentosa Branch chairman.

He hoped that disgruntled individuals seeking assistance from the bureau would not resort to vent their frustrations on social media platforms in situations where SUPP PCB is unable to give them their desired outcome due to reasons beyond the bureau’s control.

He assured the public that he would continue to be focused and fully committed to serving the people in accordance with the rule of law.

For those who do not understand the content of court orders/judgments or other documents, Yap is always willing to lend a helping hand to explain.

Anyone requiring assistance can always call SUPP PCB at 016-7797688 or 082-246999, or directly visit SUPP Head Office to request for assistance.

The public can also submit complaints online to Talikhidmat or through its call centre at 555999 (fixed line throughout Sarawak) and 082-555999 (for mobile phone users) for matters concerning government departments or agencies failing to provide good services.