BY LEONG Z-KEEN
THE Sarawak government will ensure that the state’s Talikhidmat is efficient in dealing with public complaints.
Deputy Minister in the Premier’s Department (Corporate Affairs, Information and UKAS) Datuk Abdullah Saidol said complaints received through the one stop communication channel will be redirected to their respective agencies.
“Rest assured that every complaint is being attended through various phases of the administrative process and will be addressed to the respective agencies.
“The response by Talikhidmat will depend on the feedback by the respective agencies whether the complaints have been resolved or otherwise,” he said in reply to Wilfred Yap (GPS- Kota Sentosa) during the question-and-answer session today.
Yap had asked about Talikhidmat’s enhanced complaint redressal system in Sarawak and if it served its role to improve the government delivery system and ultimately provide a effective and efficient government service for the public.
Yap also asked whether penalties are issued against false statements made through the call centre.
“I leave it to the head of Sarawak Civil Service (SCS) to see if they have a penalty in place or not.
“Besides having quarter-yearly meetings and engagements with the agencies to eliminate any bottlenecks, there are certain issues which requires human intervention instead of being solved through the digital system.
“These concerns will be noted by the state government and steps will be taken to ensure full efficiency,” said Abdullah.
