KUCHING: Hino Motors Sales (Malaysia) Sdn Bhd (HMSM) has introduced its new and enhanced warranty programme with five-year warranty or 500,000km mileage for both chassis and power train for its HINO 500 Series, medium heavy-duty commercial vehicles (MHCV), and prime mover, except for mixer, tipper, and compactor applications.
The new warranty offer started from March 1 this year.
Compared to the previous offer of one-year/unlimited mileage for chassis warranty and two-year/200,000km mileage for power train, the new five-year/500,000km mileage warranty is a superior offer and the highest offer for this range in the market.
As HINO is known for its quality, durability, and reliability, HMSM is confident to roll out this longest warranty period in its class and give the best support to its customers.
“This new offering is part of our dedication to quality, particularly in relation to our vehicles and customer relationship,” said HMSM managing director Atsushi Uchiyama.
Now, HINO Connect is available for the HINO 500 Series MHCV, with an offer free device installation and up to five years of free subscription.
HINO Connect is a set of services that connects the vehicle with the customer’s office through a telematics system that provides vehicle data, fleet position, as well as reviews driving performance – allowing operators or customers to make informed decisions and take the necessary actions in increasing the productivity of their fleet.
Coming in a seven-inch touchscreen monitor, HINO Connect is designed to improve safety and security with 24-hour call centre assist and theft monitoring system.
This telematics system also allows customers to save money by making decisions that reduce fuel consumption, identify vehicles that are being driven unsuitably, and do service planning in order to reduce unplanned downtime.
When complemented with Hino Driver Training at the Hino Total Support Customer Centre (HTSCC), savings of up to 10 percent in fuel economy can be achieved.
In addition, the newly enhanced warranty programme comprises a triple-offer Free Service Programme (FSP) that includes labour, parts, and lubricants. With this FSP, HMSM aims to give the best after-sales support.
With these three new offers, HMSM continues to take the lead in providing sustainable transport solutions with profitability in its mind for customers.
“The enhanced warranty offered by Hino Malaysia together with the HINO Connect is designed to provide truck operators with even more peace of mind and lower operating costs for the best total operating economy.
“This is in line with Hino Malaysia’s mission to be Malaysia’s most customer-centric and reliable commercial vehicle company and make our country a better place to live by providing ‘Best-Fit Products’ and ‘Total Support’,” said Atsushi.
HMSM believes this new warranty programme will be able to drive the shift towards a sustainable transport system while creating ‘Transporting Every Happiness’ for business, society, and the environment.