KUCHING: The integrated services under the Ministry of Welfare, Community Wellbeing, Women, Family and Childhood Development (KWKPK) will soon go digital.
Its minister, Datuk Seri Fatimah Abdullah yesterday held a meeting with Social Community Technology (Socoe) at her office in Baitulmakmur Building, Petra Jaya here on ways to further improve the services provided by KWKPK in line with the state government’s aim of achieving a digital future.
The digitalisation process focuses on services related to children as well as economic development, social and welfare support, and disaster management.
“We are emphasising on efficiency and effectiveness. We would like to see the services provided by the various units under our ministry be further improved.
“Furthermore, we want to ‘humanise’ our services,” Fatimah stressed, adding that this human touch was the core of the collaboration between KWKPK and Socoe.
She expressed her hope that these aims would be achieved via the digitalisation of services in order to maximise the benefits for the community.
The Endowment Fund Sarawak (EFS) was used as an example in the discussion, whereby Socoe will work on the digitalisation of the entire process flow.
“As there are numerous strategic partners involved in the EFS application process namely KWKPK, Bank Islam and the Sarawak State Treasury Department, the process flow can take a month or longer,” revealed Fatimah.
According to the founder and chief executive officer (CEO) of Socoe JW Sam, digitalising the whole system could significantly shorten the time frame to two days.
“With our digital system, data communication between all parties will also be coordinated rather than each individual party operating in silos,” he said, adding that each strategic partner would be able to communicate in real time.
According to Fatimah, the system would also enable access for Sarawakians residing or working overseas.
The digitalisation efforts are estimated to take three to six months.
“We have many programmes, so we will focus on one at a time until the whole system is digitalised,”
said Fatimah.
