KUCHING: Sarawak Energy Berhad (SEB) is encouraging the public to utilise its electronic electricity bill (e-Bill) services and SEB cares mobile application during the Covid-19 pandemic.
This is following its decision to temporarily suspend all meter reading and bill delivery services in Sibu, Dalat, Kanowit and Kapit due to the movement control order (MCO).
SEB, in a statement released on Tuesday (Jan 2), said customers in areas under the MCO will receive their electricity bills based on the estimation of their consumption history.
“During this period, SEB will calculate the customers’ electricity consumption based on the estimation from their consumption history.
“We are encouraging our customers to subscribe to e-Bill services so they can receive their electricity bills via e-mail or through the SEB cares mobile application,” it said.
It added that customers can also submit pictures of their accurate meter readings to SEB’s customer care centre or through SEB cares.
“For accurate meter readings during the MCO, customers may forward pictures of their electricity meters with the readings to our customer care centre or through SEB cares under the ‘Make a Report’ feature,” it said.
It also advised customers to pay their electricity bills based on their monthly consumption to avoid accumulation of bills.
“Customers are encouraged to pay their bills based on their monthly consumption to avoid the accumulation of bills which can lead to large outstanding amounts.
“Payment of bills can be easily made via SEB cares and other platforms such as online banking, JomPay as well as e-wallets like Sarawak Pay and Boost,” it said.
SEB introduced e-Bill services as part of its ‘Go Paperless’ campaign to promote environmental sustainability.
Customers can register for the e-Bill services by visiting SEB operating customer service centres, self-registration via SEB cares or by calling the 24/7 customer care centre hotline at 1-300-88-3111 or via website www.sarawakenergy.com.my.
“Customers who sign up for the e-Bill services from Jan 1 to Dec 31 this year will receive a RM2 rebate in their monthly electricity bills for a period of 12 months. The rebate shall be reflected in their next bill upon registration and they will no longer receive physical bills.
“The subscription to this service is to ensure that customers receive electricity bills on time even when meter readings and bill delivery services are unavailable,” it said.