Online platform to improve service delivery

Datuk Seri Fatimah Abdullah

KUCHING: The services offered by the Welfare, Community Wellbeing, Women, Family and Childhood Development Ministry will be integrated into the iSarawakCare online platform.

Its minister Datuk Seri Fatimah Abdullah said the transition was in line with the electronic government adopted by the state to improve its service delivery and expand their reach to more Sarawakians.

“This initiative will integrate all our ministry’s services both past and new, onto one online platform known as iSarawakCare.

“The components of the iSarawakCare platform will allow integration between the relevant state agencies, businesses, and community on all kind of welfare assistances and social services.

“This platform will provide easy access to the people to communicate with us and apply the relevant assistance required anytime and anywhere,” she said at the state level Women Day celebration here today.

Fatimah said the initiative would improve the efficiency of citizen transactions, reducing travel and waiting time as the response time would be in real time.

“This will avoid out-of-pocket transport and postage costs especially for those in the rural areas.

“Through the platform, Sarawakians will be able to complete transactions online at a time and place that suits them best – whether in their living room on a tablet, on their phone in the bus, or during their lunch break,” she said.

Fatimah said that the platform would be implemented together with the Sarawak Multimedia Authority (SMA) and was targeted to make welfare services by the Ministry more accessible to the people.