KUCHING: Sarawak Energy’s customer care and support is adapting to the new normal.
To maintain consistent customer care service during the movement control order (MCO) period, it said both its utility and retail arm have also stepped up their digital capabilities.
All these were part and parcel of the utility company’s efforts in playing its part to help break the Covid-19 transmission, according to a press statement it issued yesterday.
In line with this, Sarawak Energy said all its customers were encouraged to use the readily available online platforms so to help reduce face-to-face contact as much as possible.
“Over the period of the MCO, all of Sarawak Energy’s customer service counters are temporarily closed. Meter readings and door-to-door bill delivery services have also been stopped as safety precaution,” it added.
SEB said customers could use its online services by downloading the SEB cares https://sebcares.sarawakenergy.com.my/ for billing and meter reading related matters, bill payments, to report any technical issues and make enquires.
“To all our valued customers who have access, let’s go digital — paying bills safely from home has never been easier with the various online platforms available,” said its general manager for retail Ng Shou Fui.
“We also urging our customers to keep track of their bills and make prompt payments to avoid having to pay a large accumulated amount once the order is lifted,” she continued.
Customers can keep track of their bills through SEB cares as well as update their meter reading via the ‘Make a Report’ feature in SEB cares.
Other than SEB cares, payment of bills can also be done through alternative platforms such as online banking via JomPay and e-Wallets like Sarawak Pay by scanning the bill QR code and Boost as well as online shopping platforms — Lazada and Shopee.
Transaction services for remote areas are also available at nearby post offices/POS Mini, Kedai Mesra Petronas, banking branches at RHB Bank, Bank Simpanan Nasional (BSN) and Agrobank, any BSN agents or ePay agents.
Unmanned payment kiosks are located at Kuching (Saradise), Bintulu (Town Square) and Miri (Permyjaya) customer service centres and are operational from 7am to 7pm daily.
Customer who must use these kiosks, are advised to heed all the necessary precautions by practising social distancing of at least 1-meter from the next person when queuing and to sanitise their hands after finishing with their transaction.
For further enquiries on billing and technical matters, customers can reach Sarawak Energy’s customer care centre at 1300-88-3111 or email at email@example.com.