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Sarawak Energy unveils two 500kVA mobile generator sets

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Minister for Utilities, Datuk Sri Dr Stephen Rundi Utom (third right) switching on the mobile generator set during the launching ceremony at Menara Sarawak Energy, Kuching. Also present are (from right) Lu Yew Hung, Dr Mak Met, Dr Abdul Rahman Junaidi, Sharbini Suhaili, Lau Kim Swee, Aisah Eden and James Ung.
Minister for Utilities, Datuk Sri Dr Stephen Rundi Utom (third right) switching on the mobile generator set during the launching ceremony at Menara Sarawak Energy, Kuching. Also present are (from right) Lu Yew Hung, Dr Mak Met, Dr Abdul Rahman Junaidi, Sharbini Suhaili, Lau Kim Swee, Aisah Eden and James Ung.

KUCHING: Sarawak Energy’s utility and retail subsidiary, SESCO recently added two new purpose-fit trucks mounted with 500kVA generators as part of its fleet of 14 sets available statewide during the launching event at Menara Sarawak Energy here on Wednesday.

The event was graced by Minister for Utilities, Datuk Sri Dr Stephen Rundi Utom and Assistant Minister of Rural Electricity, Dr Abdul Rahman Junaidi.

The low-emission mobile generators are the first to carry Sarawak Energy’s branding identity with the ‘Power to Grow’ tagline. The new livery also includes the customer care hotline for greater awareness of how to reach out to Sarawak Energy.

Speaking during the launching event, Rundi said that he was pleased with the State power utility which continued to focus on enriching customer experience through constant innovation, interface growth and on minimising customer inconvenience for Sarawak Energy’s 650,000 customers statewide.

“I understand that these high performance 500kVA mobile generator sets were purchased as part of the company’s continued focus on improvement and innovation in customer service delivery, and for fast deployment during planned and emergency shutdowns. I applaud Sarawak Energy’s commitment to excellence in customer service and to ensure reliable electricity supply for its customers throughout Sarawak,” he said.

The new generator sets would be stationed in Kuching and Miri respectively as an alternative electricity source during planned and emergency shutdowns, and would be used to enhance power utility’s services and response time. Sarawak Energy also plans to purchase more mobile generator sets to accommodate other stations in the future.

Meanwhile, representing Sarawak Energy at the ceremony were Group Chief Executive Officer, Sharbini Suhaili, Group Chief Operating Officer, Lu Yew Hung, Executive Vice President for Corporate Services, Aisah Eden, SESCO Chief Executive Officer, Lau Kim Swee and members of Sarawak Energy senior management team.

“Customer service excellence is a key focus area in our efforts to be a top quartile utility so we can be benchmarked amongst the best in the region. A measure is the System Average Interruption Duration Index (SAIDI), which records the average supply interruption time experienced by a customer. Mobile generator sets have significantly contributed to the reduction of SAIDI for our customers,” said Sharbini.

He added that by displaying Sarawak Energy’s corporate identity on the new sets, it would send a strong and visible statement of their commitment to customer care.

The generators are mounted on specially fabricated trucks that comes with flexible cables with motorised reels. 

Distribution crews responsible for operating the generator sets have been sent for a training course to familiarise them with the new equipment.

“This is also the first time we have specially fabricated trucks to house the generators, to maximise performance and mobility in situations when required. In addition, they are ergonomically designed, easy to connect and use compared to our earlier models.

“This will also boost our field crew sense of pride and professionalism in serving our customers by showcasing our strength and reliability behind the brand,” Lau added.

Sarawak Energy’s other mobile generators are three 150kVA, six 350kVA and three 500kVA generators. The energy and utility company had also planned to purchase higher capacity generators with 1000 kVA capacity this year to meet operational needs in the event of major planned and emergency shutdowns.

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