KUCHING: Following an order by the government to restrict the movements of people following the outbreak of Covid-19, Sarawak Energy Berhad (SEB) encourages all its customers to use online platforms to perform transactions such as the payment of bills.
According to its press statement, SEB took the the initiative to limit movements and to minimise face-to-face transactions at all its customer service counters.
Customers should utilise digital facilities provided by the company including the SEB cares mobile app which can be downloaded from Google Play Store or Apple App Store.
Using the app, customers can view their bills, report on technical issues and make enquiries.
SEB also said that power utility bill payments can also be done through online banking and e-Wallets, Sarawak Pay, Boost and JomPay.
It was also made clear that in an effort to cater for customers with no access to digital or online facilities, minimally staffed customer service counters will be open except for the counters at UTC (Kuching, Sibu and Miri) which will be closed starting today (Mar 18).
Customers opting to conduct their transactions at these centres should defer doing so until after March 31 if possible.
Sarawak Energy’s 24-hour customer care centre remains operational and can be reached at 1-300-88-3111.
Staff and facilities critical to ensure the provision of electricity will continue to operate from their bases while Sarawak Energy’s main offices and subsidiaries will be closed and staff will operate virtually or from home.