SEB customer service at Saradise only by appointment

Sarawak Energy’s customer service counter at Saradise.

KUCHING: Sarawak Energy Berhad (SEB) is introducing its Sarawak Energy Appointment System (SEAS) which will commence on Oct 1 at its customer service counter at Saradise.

“The system is aimed at improving customer service. To access the appointment system, customers may visit the Sarawak Energy website at https://www.sarawakenergy.com/customers and select ‘SEAS’ or scan the QR code provided.

“Once the appointment is successfully made, customers will need to arrive at the counter 15 minutes before the appointment time,” SEB said on Thursday (Sept 2).

SEB’s Retail general manager Ng Shou Fui said the system would greatly benefit customers and prevent further transmission of the Covid-19 virus.

“By using SEAS as our appointment booking platform, we will see better scheduling and traffic management in our customer service counters for an enhanced customer service experience.

“In doing so, customers will no longer have to wait for a long time before being attended to by our customer service personnel.

“Walk-ins will also no longer be accepted at Saradise customer service counters starting Oct 1 except for matters that require immediate attention.

“We aim to have SEAS implemented at all of our customer service counters throughout Sarawak soon.”

In addition, SEB also announced that only customers and contractors who have completed two doses of the vaccine are permitted to enter any of its customer service counters statewide.

“SEB continues to encourage customers to perform transactions through online services at Sarawak Energy’s mobile app ‘SEB cares’ for bill payments and inquiries.

“Payments can also be made via other platforms such as online banking, JomPay as well as e-wallets like Sarawak Pay and Boost.

“For more information, contact SEB’s Customer Care Centre at 1300-88-3111 or e-mail at customercare@sarawakenergy.com. Customers can also get in touch through ‘SEB cares’, which can be downloaded via Google Play Store and Apple App Store.”

Sarawak Energy Appointment System (SEAS) is accessible via the Sarawak Energy website under ‘Customers’.