BINTULU: Sarawak Energy (SEB) has opened a new customer service counter at the Bintulu Town Square in Jalan Tun Ahmad Zaidi here.
Utilities Minister Datuk Seri Dr Stephen Rundi Utom officially declared it open recently. At the event, Rundi also witnessed the handing over of a new mobile generator set for the Bintulu region.
Mounted on a truck with Sarawak Energy’s livery, the high performance 1MVA mobile generator set also forms part of the company’s continued focus on improvement and innovation in customer service delivery.
“Congratulations to Sarawak Energy for their investment in customer service excellence in Bintulu through this new service counter and the new mobile generator set,” said Dr Rundi at the opening ceremony.
According to Dr Rundi, the relocation of the new customer service counter was in line with the rapid development in Bintulu and customers’ needs for better and more modern services in the region.
“As someone from the Bintulu region, I’m pleased that the service counter provides a more modern and conducive environment with better access for the growing population in Bintulu. In addition, this mobile generator set will minimise inconvenience experienced by the customers through quick restoration during planned and emergency shutdowns,” he said.
Dr Rundi was accompanied by Sarawak Energy Group chief executive officer Datuk Sharbini Suhaili, Syarikat Sesco Berhad (Sesco) chief executive officer Lau Kim Swee and Sarawak Energy’s senior management team.
Sharbini said Sarawak Energy benchmarks itself against the best power utility providers, in order to learn and perform at the highest level in their operations, which covers generation, transmission, distribution to retail.
“To date, we have improved tremendously on our customer satisfaction index, achieving above 90 percent satisfactory level based on live customers’ rating. However, we are aware that we need to keep on improving our services and reliability index, through investment in people, technology and processes,” he said.
Sarawak Energy’s Customers Satisfaction Index covers customers feedback on actual cases reported at its Customer Care Centre, Technical Control Centre and from customer ratings at service counters.
Meanwhile, Lau said that the low-emission mobile generators are mounted on a truck that prominently displays Sarawak Energy’s branding identity and the ‘Power to Grow’ tagline to demonstrate the utility’s commitment to its customers.
Sarawak Energy’s customer service counter operates from 8.30am to 4pm from Mondays to Fridays and closes on weekends and public holidays.
The service centre also has payment kiosks which accept transactions until 11.30pm daily.
