SEB’s central region services resume

Sarawak Energy Customer Care Centre in Sibu.

KUCHING: Sarawak Energy’s (SEB) customer service counters as well as meter reading and bill delivery services in central Sarawak, except UTC Sibu, have resumed operations starting Monday (Feb 15) under the conditional movement control order (CMCO).

Under the previous movement control order (MCO) imposed in the region, which ended on Sunday, all meter reading and bill delivery services in Sibu, Dalat, Kanowit, and Kapit were temporarily suspended to help curb the spread of Covid-19.

SEB reminded customers who intend to perform transactions at customer service counters to strictly comply with all standard operating procedures (SOPs), including temperature scanning prior to entry, wearing face masks, maintaining the appropriate physical distancing at all times, and utilising hand sanitisers provided.

All customer service counters are sanitised on a regular basis for the safety of all personnel and customers.

Customers are strongly encouraged to perform transactions such as bill payments online via SEB’s mobile app ‘SEB cares’ and other platforms such as online banking, JomPay, and e-wallets like Sarawak Pay and Boost.

Earlier this year, SEB introduced its e-Bill services where customers signing up for the services from Jan 1 to Dec 31 this year shall receive a RM2 rebate in their monthly electricity bills for a period of 12 months.

The rebate will be reflected in the next billing upon registration, and customers will no longer receive physical bills.

Registration for e-Bill services can be done by visiting SEB’s operating customer service centres, self-registration via ‘SEB cares’, by calling the 24/7 Customer Care Centre hotline at 1-300-88-3111, or via the website at www.sarawakenergy.com.

For more information, customers can contact the Customer Care Centre or e-mail customercare@sarawakenergy.com. Alternatively, customers can also get in touch through ‘SEB cares’, which can be downloaded via the Google Play Store and Apple App Store.