MCMC to respond to complaints within 24 hours
KUALA LUMPUR: The Malaysian Communications and Multimedia Commission (MCMC) will respond by sending its officers to areas facing broadband connectivity problems within 24 hours upon receiving the complaints. MCMC chairman Dr Fadhlullah Suhaimi Abdul Malek said by doing so, MCMC could check and really look into the problems in the areas and also contact the complainants for further input. He […]
MCMC investigates complaints on TM’s package
KUALA LUMPUR: The Malaysian Communications and Multimedia Commission (MCMC) has commenced investigation into consumer complaints regarding the reduction of the upload speed for Unifi 500Mbps broadband plan launched by Telekom Malaysia Berhad (TM) last month. MCMC, in a statement today, said the details of the complaint stated that TM had offered 200Mbps upload speed for […]
‘We are among the best’
MUKAH: The Ministry of Domestic Trade and Consumer Affairs is as capable as other government agencies in dealing with investigations stemming from consumer complaints. The ministry’s local branch chief, Salihin Den said it has its own enforcement command centre (ECC) in Putrajaya, which is well-equipped. He said complaints received were not only attended to in […]
