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Mercedes-Benz Malaysia recognises retail partners for customer service, business excellence

KUALA LUMPUR: Mercedes-Benz Malaysia recently celebrated outstanding achievements and excellence in customer service at the Retail Partner of the Year 2023 Award. The award ceremony, held at Resorts World Awana in Genting Highlands, aimed to recognise the commitment of Mercedes-Benz Malaysia’s retail partners to raising standards of excellence in a highly competitive automotive market. Hap […]

Expects efficient services at new Puspakom centre

KOTA SAMARAHAN: The Ministry of Transport is satisfied with the facilities and services at the new Puspakom Kota Samarahan branch and expects a more efficient customer service when fully operational. Minister of Transport Datuk Seri Lee Kim Shin commended Puspakom Sd Bhd for setting up its own new centre in Kota Samarahan at the Kota […]

Beware of phishing emails impersonating KDN

KUCHING: It is crucial to exercise caution when encountering suspicious emails bearing the subject line “Parcel Delivery: Ministry of Home Affairs – Customer Service.” Please disregard and delete any such emails immediately. The Ministry of Home Affairs (KDN) emphasised that they did not authorise any third-party organisations to act on their behalf. The public is […]

AirAsia launches live call, refund tracking features

KUALA LUMPUR: Low-cost carrier AirAsia has launched a new live call feature to address urgent customer needs, in response to requests for real-time call assistance. In a statement today, the airline said the feature allows guests to speak directly with a human agent during their “Ask Bo Live Chat” interaction for immediate resolutions. The option […]

MyAirline to improve its system to better serve customers

KUCHING: MyAirline will continue to improve its online booking and check in system alongside its customer service in order to serve its customer better in the future. Its chief executive officer (CEO) Rayner Teo admitted that although the system is not what he envisioned it to be and is a work in progress, his team is […]

Entry to SEB’s customer service counter only for double jabbed

KUCHING: Only customers and contractors who are fully vaccinated are allowed to enter any Sarawak Energy’s customer service counters statewide. The Sarawak Energy utility arm, Syarikat Sesco Berhad, chief executive officer (CEO), Lau Kim Swee stated that this was an additional step to protect their customers and staff from Covid-19. “We will continue to prioritise […]

KWB closes its customer service counter until Feb 12

KUCHING: A customer service staff member of the Kuching Water Board (KWB) tested positive for Covid-19 on Thursday evening. In a statement, KWB said the staff member’s last entry to KWB was on Monday, Jan 25. “KWB will close its customer service and payment counter with immediate effect for two weeks from Jan 29 until […]

Ninja Van Malaysia conferred Best Customer Experience Award

KUALA LUMPUR: Ninja Van Malaysia, one of the country’s leading logistics and courier service providers, has obtained the Best Customer Experience Awards 2020 for its breakthrough in customer service. Established as a tech-enabled express logistics company that provides hassle-free delivery services for businesses of all sizes, Ninja Van Malaysia goes beyond logistics to ensure customer […]

Sarawak Energy steps up digital capabilities

KUCHING: Sarawak Energy’s customer care and support is adapting to the new normal. To maintain consistent customer care service during the movement control order (MCO) period, it said both its utility and retail arm have also stepped up their digital capabilities. All these were part and parcel of the utility company’s efforts in playing its […]