AirAsia launches live call, refund tracking features
KUALA LUMPUR: Low-cost carrier AirAsia has launched a new live call feature to address urgent customer needs, in response to requests for real-time call assistance. In a statement today, the airline said the feature allows guests to speak directly with a human agent during their “Ask Bo Live Chat” interaction for immediate resolutions. The option […]
AirAsia told to refund airfares for cancelled flight
KUCHING: The Transport Ministry (MOTS) has urged AirAsia Berhad to refund all airfares to passengers who had purchased tickets for the cancelled flight from Kota Kinabalu to Sibu scheduled for January 3. Its Minister Datuk Lee Kim Shin said the cancellation of the said flight had caused unnecessary inconveniences to the public. He informed that […]
Fly on advice of SDMC to avoid problems
KUCHING: Sarawak Transport Minister Datuk Lee Kim Shin has advised the public to exert caution and to only purchase flight tickets based on the Sarawak Disaster Management Committee’s (SDMC) approved flight schedule and frequency in order to avoid unnecessary hassle and inconvenience. He said he had received complaints from several passengers that airlines had accepted […]
Refund ticket money, airlines told
MIRI: The Covid-19 outbreak is putting travel plans on hold for airline passengers, with several flights having been cancelled and causing inconvenience to the public. “The government is enforcing the movement control order (MCO) to curtail the spread of Covid-19, in this respect, the public are advised to adhere strictly to the MCO by staying […]
