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Telcos must resolve customers’ complaints or pay fine

KUALA LUMPUR: The Malaysian Communications and Multimedia Commission (MCMC) has said that telecommunication companies (telcos) could be penalised if they do not respond to customers’ complaints within the mandatory standard of quality and service. Chairman Dr Fadhlullah Suhaimi Abdul Malek said the usual penalties imposed for service providers would be a fine of an appropriate […]

MCMC to respond to complaints within 24 hours

KUALA LUMPUR: The Malaysian Communications and Multimedia Commission (MCMC) will respond by sending its officers to areas facing broadband connectivity problems within 24 hours upon receiving the complaints. MCMC chairman Dr Fadhlullah Suhaimi Abdul Malek said by doing so, MCMC could check and really look into the problems in the areas and also contact the complainants for further input. He […]