Towards excellence and efficiency

Florence Genta

Sarawak civil service scores another achievement

SIBU: The Service Sarawak Sibu Centre is another achievement of the Sarawak Civil Service Transformation Plan 10-20, initiated nine years ago with a world class civil service vision in mind and a mission to provide excellent service delivery through high performance teamwork.

“We are committed to transforming the Sarawak civil service to be more efficient in its service delivery to our population of 2.7 million.

“We must continue to develop and transform our services to meet rising demands and expectations of our people,” said State Secretary Datuk Amar Jaul Samion.

He was speaking at the launching of the Service Sarawak Sibu Centre (SSSC) at the Urban Transformation Centre here yesterday.

Jaul (centre) cuts the ribbon to launch the Service Sarawak Sibu Centre.

According to him, with the implementation of SSSC, the public would enjoy convenient and fast service, save time and money, and have different channels to choose from (counter, mobile application, online or kiosk) seven days a week except during public holidays.

“Service Sarawak Sibu Centre started operations on Oct 7 this year, and as of yesterday (Nov 28), the total transaction recorded was 48,066 with a total collection of RM6,697,011.

“Service Sarawak Sibu Centre is managed by one N41 officer with seven supervisors and 47 frontline officers on a rotation or shift basis since the centre is in operation seven days a week,” he said.

“The staff are from the State Service Modernisation Unit, Sibu Municipal Council, State Treasury, District Office Sibu, Welfare Department Sibu, Sibu Water Board, and Sarawak Energy Berhad.”

Jaul said SSSC would be deployed to divisional and district levels to ensure everyone in urban and rural areas would be able to enjoy the service.

Apart from spreading coverage, he said Service Sarawak would intensify efforts to introduce more services from all state agencies to maximise benefits.

He added that the centre would also serve as an avenue for the government to promote digital experience to those who might not be familiar in using digital services.

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