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‘We are among the best’

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Salihin (centre) hands over bubur lambuk to a recipient as others look on.

MUKAH: The Ministry of Domestic Trade and Consumer Affairs is as capable as other government agencies in dealing with investigations stemming from consumer complaints.

The ministry’s local branch chief, Salihin Den said it has its own enforcement command centre (ECC) in Putrajaya, which is well-equipped.

He said complaints received were not only attended to in the shortest possible time — the time taken to detect any case or complaint under investigation was also fast.

“With the facilities available and capable manpower as well as the track record, I think our ministry is also among the best in terms of investigations,” he said at a news conference at the ministry’s office here last Friday.

He was elaborating on the seven fraud cases of online transactions reported to the ministry’s branch office here from January until June 18 this year.

Three of the cases have been settled while the remaining four are still under investigation.

Salihin revealed that in conducting an investigation on fraud online transactions, the ministry could refer to the bank account (including dummy account), or the handphone number of the suspect, although the latter may take slightly longer.

After the news conference, reporters were invited to the ministry’s simple in-house Raya-Gawai gathering, where 30 packs of bubur lambuk (mixed rice porridge) were distributed to staff and guests.

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