KUCHING: Customers of Sarawak Energy Berhad (SEB) will be treated to APP-preciation Day 2019 today and tomorrow as part of its ongoing customer experience enhancement programme.
The event is from 10am to 9pm today and 10am to 7pm tomorrow, at Vivacity Megamall.
Following the upbeat responses to SEB cares mobile app during APP-preciation Day 2017, the current event will continue to promote the usage of mobile app as well as introduce the Smart Meter Project Phase II to residents of Tabuan Jaya Baru, Tabuan Laru and Jalan Kempas.
With the convenience of SEB cares, customers gain 24-7 access to services such as billing and metering matters, receiving real-time alerts on power outages and planned shutdowns as well as locating the nearest customer service counters.
Customers can submit timely reports on electrical faults or incidents, including faulty street lights or slanting electricity poles. During the event, visitors will also be informed on the smart meter installation and implementation processes.
Home owners with installed smart meters will be able to receive prompt and accurate electricity bills through real-time meter readings. Customers can easily monitor their electricity consumption pattern for energy
efficiency planning purposes.
Other than SEB cares and smart meters, the event will educate the public on other retail services like
managing bills, making e-payment and enquiring about technical
services via customer care centre hotline.
There will be fun and interactive games featuring electronic maze and Kahoot quizzes.
There will be attractive prizes worth up to RM30,000 to be won.
Other crowd pulling activities include a mini playground and colouring contest for children aged 7 to 12 years old.
Admission is free and members of the public, especially those from areas of Tabuan Jaya Baru, Tabuan Laru and Jalan Kempas, are most welcome to attend.
