MyAirline to improve its system to better serve customers

KUCHING: MyAirline will continue to improve its online booking and check in system alongside its customer service in order to serve its customer better in the future.
 
Its chief executive officer (CEO) Rayner Teo admitted that although the system is not what he envisioned it to be and is a work in progress, his team is working closely with the service provider to enhance its functionality in order to make it acceptable in terms of its process.
 
“There were few of the functionality on the system that were quite limited at this point in time, and we will continue to improve on it as well.
 
“It is something that we are working hard to make sure that we can have this improvement in place as soon as possible,” he said.
 
On customer service, he stated that MyAirline will continue to do their best to inform their customers when it comes to flights that have been delayed or rescheduled due to some technical issues.
 
“We are certainly going to try our best to be upfront and to inform everybody as soon as possible should there be any technical issues during the supposed flight,” he said at the MyAirline media roundtable at the Pullman Hotel here last night (March 24).
 
Teo then also added that MyAirline will be working with several other flight booking websites.
 
“We received several comments from customers on social media about their delayed flights, and they booked their flights from other websites.
 
“They could not receive the notification from us; that being said, we will be working with other flight booking websites in order to make sure the customers are able to receive any news or notifications from us regarding their flights,” he added.