KUCHING: Maybank announced that its branches will be open by appointment only from June 2 until further notice while some will be temporarily closed to support efforts to combat Covid-19.
This measure will allow the bank to better control crowds at branches and decrease the potential for transmission as much as possible.
The number of appointment slots will also be raised in accordance with the size and capacity of the branch to guarantee that customers may bank in a comfortable environment, and can be made up to 15 days ahead of the scheduled visit via Maybank EzyQ.
Meanwhile, customers with existing Maybank EzyQ appointments may visit their respective branches as scheduled.
During this period, Maybank encourages clients to do as much of their essential banking as possible using digital channels from the safety and comfort of their homes.
Alternatively, for longer transactions such as ASNB Account Opening, Business Account Opening, and Bulk Remittance Payments, they can use the “Drop n Go” method, which allows customers to drop off their documentation at special boxes available at branches and be contacted later for confirmation or completion of the transaction.
In line with this move, Maybank branches will now operate from 9.30 am to 2 pm.
Customers who wish to book an appointment may do so online via Maybank EzyQ on MAE app and Maybank2u web (www.maybank2u.com.my/ezyq) while customers who wish to find out the list of branches that are operating may visit www.maybank2u.com.my/branch
For assistance on how to use Maybank EzyQ, customers may contact the Maybank Group Customer Care Centre at 1-300-88-6688.