KUCHING: Sarawak Energy is taking proactive measures to enhance the reliability of the electricity supply in Matang following the frequent power outages in the area.
Sarawak Energy said its operation and retail arm, Syarikat SESCO Berhad (SESCO), has made significant investments in various initiatives aimed at improving the supply reliability in the area, addressing the concerns voiced by local residents.
“In October this year, SESCO received four outage reports, where on Oct 1, one power outage in Metrocity was attributed to equipment failure, while another in Matang Jaya was caused by animal intrusion.
“As electricity in these areas is supplied via overhead lines, interruptions from external factors, such as fallen trees, are not uncommon,” it said in a statement today (Oct 14).
Hence, it said SESCO’s teams swiftly resolved the issue in Matang Jaya, restoring power within two hours after receiving the report.
“However, the damage to the equipment at Metrocity was more severe, requiring nearly 24 hours of tireless work to repair and normalise the supply,” it said.
Sarawak Energy Regional Manager (Western Region) Nazry Abdul Latip said they are aware of the affected residents who have experienced disruptions in their electricity supply.
“We are fully aware of the recurring supply interruptions in Matang and Matang Jaya, particularly over the past year.
“While some of these outages are inevitable due to system shutdowns required for new customer connections and maintenance, our team has been working tirelessly to minimise these interruptions and restore power to affected customers as swiftly as possible upon receiving reports,” he said.
He added on Oct 11, an emergency shutdown was executed in Matang Jaya, Taman Crescent, Jalan Matang and the surrounding areas to address a potentially hazardous situation.
“We sincerely apologise to the affected customers and express our gratitude for their patience and understanding.
“We are committed to implementing long-term solutions for these areas and are also expediting our Smart Grid initiative at these lines to enhance supply reliability,” he said.
In the meantime, Sarawak Energy requests the public’s cooperation in immediately reporting any power outages.
Its technical team is on standby for 24 hours a day, ready to respond promptly to any such situations.
Members of the public can reach out to Sarawak Energy’s 24/7 Customer Care Centre at 1300- 88-3111, or email to customercare@sarawakenergy.com.
Additionally, the may utilise the SEB Cares mobile app, or chat with virtual agent CARINA to report electricity supply outages, or any suspicious activities near Sarawak Energy’s facilities.
