KUCHING: Sarawak Energy warned the public and its customers on any fake calls or messages received from unknown individuals claiming to be from its utility arm, Syarikat SESCO Berhad.
According to its statement today, the utility company will never contact its customers via mobile phone requesting to provide bank account numbers for bill payments or for any other matters.
“Therefore, customers receiving any suspicious calls threatening supply disconnection unless payment is made are advised to check directly with Sarawak Energy.
“Payments to Sarawak Energy should only be done through official channels such as Sarawak Energy’s customer service counters, authorised payment channels or the SEB Cares mobile app which is available for download in Apple’s App Store or Android’s Google Playstore,” it said.
Adding on, it also advised its customers not to entertain dubious calls, text messages or emails.
“For immediate verification, customers should contact Sarawak Energy’s 24/7 Customer Care Centre at 1300-88-3111 or email to:customercare@sarawakenergy.com,” it added.
