Red Hat Malaysia aims to assist SMIs and SMEs in automation

KUALA LUMPUR: Red Hat Malaysia aims to assist small and medium industries (SMIs), as well as small and medium enterprises (SMEs) by providing automation consulting and education to achieve greater effectiveness and efficiency.

Country manager Eric Quah said he hopes there will be a lot more providers out there that can help SMIs and SMEs by giving them sound consultation and education on how they can automate their businesses.

“Automation helps businesses on their path to digital transformation. Organisations today are dealing with major disruption, especially during the Covid-19 pandemic.

“Businesses are challenged with supporting their employees and partners, reaching new customers, and providing new, innovative products and services faster. They want and need to be the ones disrupting their own industries,” he said at the Red Hat Automation Virtual Briefing today.

Quah said automation is critical to managing, changing, and adapting not only information technology (IT) infrastructure, but the way business operates through its processes.

“By simplifying change through automation, you gain the time and energy to focus on innovation. The automated enterprise’s goal is to get work done faster. This frees up IT staff to focus on bigger issues, resolving them, and in turn, making them routine and eligible for automation,” said Quah.

He said the promise of workflow modernisation through automation is great — speed, efficiency, and productivity are the hallmarks. It is possible that automation will become the standard path for organisations in the coming years.

“Digital transformation would continue to grow, especially during the Covid-19 pandemic and we’re seeing the way organisations engage with customers is accelerating the digital transformation,” he said.

Moving forward, Quah said irrespective of the movement control order, organisations had already gotten a taste of the benefits of automation.

“It is not so much about getting rid of the sales force but more about automating the task, so that they can make better use of the human resource they have and that is always what is topmost in mind of any C-level of any organisation,” said Quah.

Red Hat is the world’s leading provider of enterprise open-source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container and Kubernetes technologies. – Bernama