KUALA LUMPUR: Standard Chartered Bank has launched a comprehensive range of self-service requests through its digital banking channels.
Standard Chartered said clients in Malaysia, Singapore and India can now make most of all available service requests via online banking and the Standard Chartered Mobile app (SC Mobile).
“This capability is expected to be rolled out in the rest of the Bank’s Asean and South Asia markets later this year, it said in a statement today, adding that the bank has made available more than 20 service requests on its digital platforms.
Other requests such as cheque book requests, reporting of lost or stolen cards, customer profile changes including mobile number maintenance, card transaction disputes and mortgage repricing, can now be made anytime, anywhere, at clients’ fingertips, it said,
Its regional head of retail banking Asean and South Asia, Sebastian Arcuri said the service request capability will allow the clients to direct all their service requests through mobile banking.
“This means that our clients no longer need to visit our banks or call our contact centres for their servicing needs.
“This will help our clients to safely stay home for their banking needs and protect their loved ones and at the same time keep our branch staff safe,” he said.
Meanwhile, the head of retail banking Standard Chartered Malaysia Lai Pei-Si said the number of clients who are digitally active has doubled and currently 40 per cent of customers in Malaysia are active users of SC Mobile.
“We expect this figure to rise rapidly as we expand the number of services available online and from the growing number of customers switching to digital banking due to the pandemic,” she said. – Bernama
