KUCHING: Trienekens (Sarawak) Sdn Bhd officially launched its SMS broadcast service to better connect with the public and address  waste management needs.

“Trienekens SMS Broadcast Service is a platform that enables communities within the areas under the jurisdiction of Kuching North City Hall (DBKU); Kuching South City Council (MBKS); Padawan Municipal Council (MPP); and certain areas under Serian District Council (MDS) to be informed and updated on any changes or delays in waste collection services.”

Trienekens Group CEO Stephen Chin also noted that Trienekens, together with Sarawak Wastes Management Sdn Bhd—a Sarawak government-linked company—were constantly evolving and advocating the evolution of technology and the culture of change.

“The company prides itself as a people-centric business that prioritises innovation, quality, customer care, people development, health, safety and environment.

“Digital transformation leverages technologies to create value and new services for various stakeholders; innovating and acquiring the capabilities to rapidly adapt to changing circumstances, with the ultimate aim of benefitting everyday lives.

“It was with this in mind that we officially launched Trienekens Customer Care mobile app last year and today, it gives us great pleasure to now introduce Trienekens SMS Broadcast Service.

“We sincerely hope that this new service will become a valuable tool for our local communities, particularly residents of Kuching, to be kept informed and ‘in the know’ of their waste management services.”

Meanwhile, state Local Government and Housing Minister Datuk Seri Dr Sim Kui Hian, a guest at the virtual launch, said: “Last year, Trienekens introduced its waste management services mobile app ‘Trienekens Customer Care’. The app is now playing an important role as an additional customer service platform to ease and expedite communication with the public.”

“Today, I’m happy to officiate at the company’s introduction of its SMS Broadcast Service. I urge all Kuching residents to sign up for this service by downloading the Trienekens Customer Care mobile application or by calling Trienekens Hotline for more assistance,” he added.

Users who wish to register for the SMS broadcast service should download Trienekens Customer Care mobile app on Apple’s App Store for iOS and Google’s Play Store for Android, and register their accurate and active mobile phone number as well as full and accurate address.

“By registering a Trienekens Customer Care app User ID with accurate details, the user’s data will automatically be included in the SMS broadcast service.

“Existing users of Trienekens Customer Care are advised to update the App in AppStore or PlayStore with their latest details to ensure they are properly registered for the new SMS Broadcast Service,” said Trienekens.