KUCHING: Sarawak Energy Berhad (SEB) has bolstered its customer service capabilities and digital experience through upgrades to its mobile application ‘SEB cares,’ introducing the new ‘Online Application’ feature.
This enhancement enables customers to initiate processes such as Change of Name, Meter Testing, and Internal Wiring Testing directly through the app, eliminating the need to visit physical customer service counters.
With the ‘SEB cares’ app, customers can seamlessly transfer electricity accounts to those who have recently acquired or rented a property, and request for a meter or internal wiring test to address suspected faults.
Syarikat SESCO Berhad (Sarawak Energy’s operations arm) chief executive officer Lau Kim Swee highlighted the significance of technological integration in meeting evolving customer needs.
“In the pursuit of being a sustainable digital utility, Sarawak Energy aims to phase out legacy methods and integrate modern and innovative technology into our operations.
“An example of such an upgrade is the introduction of smart meters and meter data management system or MDMS, which enables us to add more online features to SEB cares. Once this is ready, the system will make it easier for our customers to manage and predict their electricity consumption.
“They can also view their energy usage trends, receive accurate bills and connect with us anytime. Our strong dedication to customer service excellence forms the foundation of our smart meter and digitalisation initiatives,” he said.
This mobile app enhancement marks a milestone in Sarawak Energy’s digital transformation, with plans for additional online services to enhance customer experiences.
For inquiries, customers can reach Sarawak Energy’s Customer Care Centre at 1300-88-3111, email customercare@sarawakenergy.com, utilise the SEB cares mobile app, or chat with the virtual AI assistant CARINA.
